Returns shipping for UK customers is free of charge. You can return items to us via Royal Mail by downloading the Returns Form and pre printed returns label, and following the steps shown below:

STEP 1
Complete the returns form, indicating your reason for return. Repackage the goods in the original packaging (or a suitable alternative) making sure to include the return form in the parcel.

STEP 2
Cut out and attach the pre-paid returns label to the outside of the packaging, making sure that it is fully visible and not obscured with tape or packaging. Please ensure you remove or cover any previous address information or barcodes on the packaging as this may lead to incorrect delivery.

STEP 3
Drop your parcel off at your nearest Post Office, remembering to request a proof of postage. Please keep this safe until we confirm to you that your return has been received and is being processed.

Customers from outside of the UK can return goods using any local postal service, but please note - you'll need to cover the postage costs yourself. We would recommend you mark your parcel and customs declaration as 'RETURNED GOODS' to avoid being charged any duties.

The parcel remains your responsibility until it arrives with us so please ask for proof of postage. If your parcel goes missing in the mail, you’ll have evidence you’ve sent it. Please retain your proof of postage until we confirm to you that your return has been received and is being processed.

You can return items to us by downloading the Returns Form and following the steps shown on the form. Please ensure you call +44 (0)1708 726 535 to inform us of the return before posting anything to us.

Please note the returns form is only available in English. You can call us on +44 (0)1708 726 535 or email us at: info@orthoformwire.com if you need any further information or assistance.

Products should be returned to:

Orthoform Wire Limited
94 Park Lane
Hornchurch
Essex
RM11 1BE
United Kingdom

In the event of your order being damaged in transit please notify us within 24 hours of receipt by calling 01708 726 535. If external damage is evident on receipt of goods please sign ‘checked and found to be damaged’. We may ask for photographic proof of damage where the goods cannot be returned in the original packaging.

• Any claim for damages incurred during transit must be received within 3 days of receipt of the goods and confirmed in writing within 10 days.
• Damaged goods will be replaced, or refunded at customers request only after evaluation of the condition of the goods.
• Please ensure damaged goods are re-packed, and returned together with the packaging in which they were received (if possible), for inspection upon return. This aids us in making a claim when they have been damaged in transit.